Shipping policy
Shipping Destinations
Orders placed through our online stores are currently accepted for delivery to Japan and the United States only.
If you are located outside these regions, please contact us before placing an order.
Shipping Fees
Standard tracked shipping within Japan costs ¥300 per order and is free for merchandise totals of ¥7,000 or more.
Standard tracked shipping to the United States costs US$14.90 per order and is free for merchandise totals of US$99 or more. These rates also apply to orders containing both The Ember Relic and Artwork Cards. The final shipping fee is shown at checkout before payment.
Shipping Carrier and Method
Orders are shipped from Japan using a tracked international shipping service.
We primarily use Japan Post, although the shipping method may vary depending on the size, weight, quantity, and contents of your order.
Final-mile delivery in the United States may be handled by a local carrier such as USPS.
Tracking information will be provided after your order has shipped.
Duties and Import Fees
For all U.S. orders, including orders containing only Artwork Cards, duties and import fees are covered and prepaid by ARCANIA. These costs are not charged separately at checkout, and there are no additional duties or import fees on delivery.
Any applicable U.S. sales tax is separate and is shown at checkout before payment.
Processing Time
In-stock items are usually shipped within 3 business days after the order is confirmed. Pre-orders and other items with a shipping date stated on the product page are dispatched according to that schedule.
Business days are Monday through Friday, excluding Saturdays, Sundays, and Japanese public holidays.
Orders placed on weekends or Japanese public holidays will be processed on the next business day or later.
Estimated Delivery Time
Estimated delivery after shipment is 1–2 days within Japan and 10–15 business days to the United States, unless otherwise stated on the product page or at checkout.
Delivery times are estimates and may vary due to customs procedures, carrier conditions, weather, transportation delays, public holidays, or other unavoidable circumstances.
Tracking
Once your order has shipped, we will send you a shipping confirmation email with a tracking number.
Tracking information may take some time to appear after the package has been accepted by the carrier.
Packaging and Damage During Shipping
Each order is carefully packed before shipment.
If your item arrives damaged, defective, or incorrect, please contact us within 7 days of delivery and include photos of the product, outer box, and packing materials.
For initial defects affecting the LED or lighting function, please contact us within 30 days of delivery.
For details, please refer to our Refund Policy.
Incorrect Address, Refused Delivery, or Returned Packages
Please make sure your shipping address is complete and accurate before placing your order.
If a package is returned to us due to an incorrect or incomplete address, refused delivery, or other reasons attributable to the customer, any reshipping costs may be the responsibility of the customer.
Shipping Delays
If we are unable to ship your order within the stated processing time, we will contact you by email with an updated shipping estimate.
If you do not agree to the delay, we will cancel the unshipped order and issue a refund.
Contact
For shipping-related inquiries, please contact us at: