Legal notice

Seller
footstand (ARCANIA)

Operating Manager
Takayuki Adachi

Address
1-7-7 Nishi-Ogu, Arakawa-ku, Tokyo 116-0011, Japan

Phone Number
080-5055-9040
For inquiries, please contact us by email. If you would like to request support by phone, please contact us by email first.

Email Address
info@arcania-official.com

Website URL
https://arcania-official.com/

Selling Price
Please refer to each product page. Displayed prices include tax.

Additional Fees
Shipping fees, payment processing fees, or other charges may apply. Details can be confirmed during the checkout process.

Payment Methods
We accept credit card payments and other payment methods supported by Shopify Payments.

Payment Timing
For credit card payments and similar methods, payment is confirmed at the time of order. For other payment methods, payment will be confirmed according to the terms of each payment service.

Delivery Time
Orders are usually shipped within 3 business days after the order is confirmed. Business days refer to weekdays, excluding Saturdays, Sundays, and public holidays.
If shipping is delayed due to weather conditions, carrier circumstances, inventory status, or other unavoidable reasons, we will notify you by email or other appropriate means.

Returns and Exchanges
If the product is defective or if you receive an item different from your order, please contact us within 7 days of receiving the product. After confirmation, we will arrange an exchange, refund, or other appropriate response.
We do not accept returns or exchanges due to customer convenience.

Return Shipping Fees
If the product is defective or if you receive an item different from your order, return shipping fees will be covered by our shop.

Refunds
After we receive and inspect the returned item, if it is determined to be eligible for a refund, we will process the refund according to the original payment method. The timing of the refund may vary depending on your payment provider, credit card company, or other relevant service provider.

Sales Quantity Restrictions
Certain products may have quantity limits. In such cases, the limit will be displayed on each product page.

Defective or Damaged Products
If the product is damaged or defective upon arrival, please contact us within 7 days of receiving the product and include photos of the relevant damaged or defective areas. After reviewing the situation, we will arrange an exchange, return, refund, or other appropriate response.